Refund policy

The short version: pieces bought as they are can come back within 14 days. Engraved pieces are made for you and can't. We fix anything that arrives damaged.

Returns on pieces bought as they are. Changed your mind? Email hello@taploop.net within 14 days of delivery. Send the piece back unused, with its keyring, and we refund the price of the piece once it arrives. Return postage is yours; the original shipping charge isn't refunded. If you've already claimed the TapLoop in the app, we release it from your account when the refund goes through.

Engraved and custom pieces are final sale. A piece with your name, your logo, or anything else cut into it is made for you and can't be resold, so it can't be returned or exchanged. That's why we email you a proof and wait for your OK before engraving. Check the spelling carefully; what you approve is what we cut.

Damaged or wrong. If a piece arrives damaged, doesn't tap, or isn't what you ordered, email a photo to hello@taploop.net within 7 days of delivery and we replace it at no cost, engraving included. That covers engraved pieces too.

Changes and cancellations. Email us within 12 hours of ordering and we can change the keyring, the engraving, or the address, or cancel for a full refund. After a piece has shipped, or after you've approved an engraving proof, the return rules above apply.

Refunds go back to the original payment method and usually show within 5 to 10 business days.

TapLoop is made and sold by Alex Sweder Art LLC, trading as Sweder Design Co., PO Box 540004, Waltham, MA 02451. Questions: hello@taploop.net.